If you have a tech support agreement that agreement may supersedes the support outlined below.
The preferred and quickest method of tech support is e-mail. We will endeavor to respond to all support e-mail within four hours during normal business hours. Telephone messages will be returned only if you have a technical support arrangement.
To request technical support:
Please click here to report all bugs. Please include your telephone number and all relevant information (audit files from the robot and Web GUI are very useful). We are committed to creating a flawless product.
THE SENDSAFE JSOF SYSTEM CONTAINS EMBEDDED ADVANCED ENCRYPTION LOGIC. YOU, THE ORIGINAL PURCHASER, OF THIS SOFTWARE AGREE TO NOT EXPORT OR RE-EXPORT THE SOFTWARE EXCEPT IN FULL COMPLIANCE WITH ALL UNITED STATES AND OTHER APPLICABLE LAWS AND REGULATIONS. THE CODE MAY NOT BE DOWNLOADED OR OTHERWISE EXPORTED OR RE-EXPORTED IN ANY FORM (I) INTO (OR TO A NATIONAL RESIDENT OF) CUBA, IRAQ, LIBYA, SERBIA, SUDAN, NORTH KOREA, IRAN, SYRIA OR THE TALIBAN-CONTROLLED AREAS OF AFGHANISTAN, OR TO ANYONE ON THE U.S. TREASURY DEPARTMENT'S LIST OF SPECIALLY DESIGNATED NATIONALS, THE U.S. COMMERCE DEPARTMENT'S TABLE OF DENY ORDERS OR THE U.S. COMMERCE DEPARTMENT'S ENTITY LIST.