The Customer Admin Page

The Customer Admin page displays customer records and provides the ability to add/edit/delete customers and to place orders as that customer (call center functions). You will also use this page to setup web admin accounts and / or special customer accounts with permission to access password protected pages of the website.

General Description of how to operate this Admin pages

Disabling a Customer Account
You should never delete a customer record unless you want to delete all past history for orders and other activities. It is much better to deactivate a customer account. The account can be deactivated by setting the username = null. This will effectively disable all login using this account while retaining all records linked to the customer record.

Creating Admin Accounts for Employees
Every employee that needs access to the admin pages must have a customer account and have permissions set to grant them access to the admin page(s) which they are authorized to use. You will use the customer admin page to add the account and then use the SID Admin page to set access permission.

Warning! Do not give superuser permission unless you a very sure that this employee should have unlimited authorization and access.

Creating Customer Accounts with Password Protected Access
Every customer or dealer that needs access to special password protected pages like wholesale pricing, content subscriptions, OR dealer pages must have a customer account and have permissions granted to allow access to the password protected page(s) which they are authorized to use. You will use the SID Admin page to grante access permission to the customer. See: the Dealer Admin page for information on setting up a dealer account.

An alternative configuration useful for customer product browsing pages or subscription access control is to enable "acceptAnyValidLoginForCAP" in the e-store framework. This will accept any valid login for pages controlled by "customAccessControl.inc.asp." This type of control may not be the best choice for sites where you want to provide various levels of access to customer pages.

Warning! Do not give superuser permission unless you a very sure that this employee should have unlimited authorization and access.

Call Center Customer Order Entry Functions
The Customer Admin page also functions as an order entry page for call centers or customer service departments. Call Center customer order entry is done as a combination of the Customer Admin page and the standard sendsafe shopping pages. You start at the customer admin page where you locate the existing customer’s record. You then proceed by pressing a button which takes you to the shopping pages which will have been automatically setup for you to place an order as the customer. For new customers you go immediately to the shopping pages and place the order. (For more information on using call center functions see the Call Center webpage).

Note: The drop down list for call center functions "Place order as" allows you to select which page will be loaded when either the [ Place Order as New Customer ] or [ Place Order As --- ] button is pressed. The values displayed in this drop down list are set in the SendSafe.global.asa configuration file:

Application("urlfor_BASEORDERINGPAGE") = "SendSafe.BuySample.asp"
Application("urlfor_ADMINORDERINGPAGE") = "SendSafe.PurchaseList.asp"