The Order Admin Page

The Order Admin page displays all the orders in the store and provides the ability to add/edit/delete orders and load both LineItems and Customer Records for full admin of these records.

General Description of how to operate this Admin pages

Optionally lock or restrict this page to only allow changes if the order has a specific storecode: see Application("AdminLockedToStoreCode")

VOIDING AN ORDER

Voiding an order may be configured in one of two mods: (a) Void Only or (b) Credit issue.

• In "Credit Issue" mode: the order is voided, credit card credit is issued, emails are sent to customers, and inventory is adjusted.
• In "Void Only" mode: the order is voided, no credit card credit is issued, emails are not sent to customers, and inventory is not adjusted.

The use of the void button accomplishes any legitimate goal for deleting a sales record and does not have an impact on ledger balance or audit trail. See deleting records for more details. It is a good practice to enter a note into the DB describing why this lineitem was voided or changed. These notes are entered using the order notes button on the order admin page.

CLONING AN ORDER

The clone button is often used in conjunction with the void button. If you need to change an order record after the event has been complete (i.e. the charge has been captured), then you should clone the record, void the original, and make all changes to the cloned record.