Using the System

	SendSafe Overview
	Database Overview
	Handling Orders
	Admin Webpages and tools
	E-Coupons and E-Credit Lines
	Credit Card Processing
	Automating customer returns / RMA
	FulFillment Subsystem
	E-Mail Broadcaster
	Customer Help / UI
	E-Store Framework Product Browsing
	Context Sensitive Content (CSC)
	I-CRM
	Dynamic Content Control
	Importing Products into the database
	Subscriptions
	Custom Product Designer Tools
	Online Quotation / Bidding System
	Accounting / Export
	Advertisement subsystem
	Free Form Parameters (FFP)
	Site Activity / Marking Information
	Listing Engine
	Inventory
	Call Center Functions
	Wish List
	Gift List & Gift Ordering
	Delayed Purchases
	Web Catalog Setup
	Order Status Page
	Listing Manager Page
	Dealers and Affiliates
	Tutorials

Robot Installation and Configuration

	SendSafe License Agreement
	1st time installation guide
	Installation and configuration
	Database installation and Architecture
	Web Catalog Setup
	Web Catalog tour of components and setup information
	Order Forms & Shopping Basket
	B2B System
	Automated NSI Domain Name Sales System
	List of SendSafe features and comparison to MS Site Server
	Advanced configuration using the system configuration files.
	Customizing e-mail acknowledgements
	Digital Payloads (automated product downloads)
	QuickBuy (Two-Click Buying)
	Systems & Installation requirements
	Software installation requirements
	Configuration of the Robot
	Robot Command Line Switches
	Label printing
	Capturing e-mail addresses for e-mail lists
	Setting up web based admin functions
	Admin tools - cloning - SMTP test - etc.
	Directory structure of the Robot
	Directory structure of SendSafe Applets & the web site
	Sales tax
	Shipping cost
	Quantity Pricing
	Buy One Get One free sale
	Discount Pricing
	Coupons
	html Acknowledgment Page
	Power-up & scheduled execution of the robot
	Installation problems & solutions
	Solving operating problems
	Tips & tricks
	FAQ
	FTP problems

Credit Card Processing

	Automated Credit Card Processing
	Setting up CyberCash automated credit card processing
	Setting up IC Verify automated credit card processing
	Configuring IC Verify to run in test mode
	Common IC Verify configuration problems
	Test Credit Card Numbers

Web Installation and Configuration

	Web Based Administration
	Subcomponent html pages
	Adding basket & credit card order form applets to web pages
	BuyButtons - Catalog page setup
	QuickBuy Two-Click Buying)
	Product line configuration
	Shipping costs
	Sales Tax
	html Acknowledgment Page
	Hacker Network Monitoring and Sniffers
	Solving operating problems
	Uploading files
	Tips & Tricks
	FAQ
	Advanced Search Engine Optimization System (Automated SEO)

Operating the Robot:

	Operating the robot
	Solving operating problems
	FTP Problems
	Controls and displays
	Start Processing
	Stop
	Check message now!
	Status display
	Orders processed display
	Lock/Unlock scroll
	Label Printing
	Operations menu - Force Upload of files
	Exit
	Emergency Exit
	Care and feeding of audit files
	Where do customer orders come out?
	Order Tracking numbers
	Emergency message box

Order Form and Web Catalog:

	Subcomponent HTML authoring
	Order Form usage and Entry Instructions
	Basket & Credit card entry forms
	BuyObjects
	BuyObjects demo and sample html
	QuickBuy (Two-Click Buying)
	html Acknowledgment Page

Architecture and How SendSafe operates:

	SendSafe subsystems
	Product Overview
	How an order is processed
	The Customer Interface
	The Business Interface
	Security

Security:        

	Login Control
	Security
	Hacker Network Monitoring and Sniffers
	Securing Web based HTML Order Access

Miscellaneous information:

	E-Mail acknowledgements of orders
	Enabling/Disabling credit card types
	QuickBuy (Two-Click Buying)
	Running SendSafe as an NT Service
	Tech Support
	SendSafe License Agreement
	Database format